Most helpful review

Order update

Trouble finding a customer Service email address. Somehow directed to this service. I received a response within 48 hours

User's recommendation: Worked for me.

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ID
#2447771 Review #2447771 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Pump order and CC charged, never received it or any explanation....

I ordered a spa pump over a month ago and they charged my card and it never came. No email of any delays...site said 7 to 10 days for delivery, 48 hours processing. I emailed them to ask about my order status and they did not respond, then a credit email from my CC company came up. No wonder this company has such bad reviews, stay away!

User's recommendation: No wonder this company has such bad reviews, stay away!

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ID
#2148628 Review #2148628 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Faulty product

Still working on a resolution. Nick will get back to me.
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ID
#2137051 Review #2137051 is a subjective opinion of poster.
Location
Oakland, California
Loss
$351
Preferred solution
Replacement and pick up for faulty cover.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never shipped item after 16 days

After contacting the company 3 times over a 16 day timeframe I was told the item was back ordered. Each employee gave me the run around for shipping and never giving an eta. I finally had to cancel the order after being led along for over 2 weeks. Horrible company policies, and employees never give you the right information. Different excuse every time I spoke with them.
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ID
#2113531 Review #2113531 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund
New Reviewer

Unsatisfied with return of item damaged during shipping

I received a broken pump, requested to return it for a new one, didn't want to wait until they received it back so I purchased a new one. It took over a week to get the return shipping info. The day the new one arrived the driver also had the info for the return item. That was on 6/11, they said it didn't show returned until 6/16 and I'm still waiting on my refund because "it was shipped to the wrong warehouse". Coincidentally, the replacement pump they sent me was damaged, but not enough to keep it from working, so I just kept it. WOULD NEVER ORDER FROM THE AGAIN!!

User's recommendation: STAY AWAY, VERY POOR CUSTOMER SERVICE.

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ID
#2023534 Review #2023534 is a subjective opinion of poster.
Loss
$295
Preferred solution
Full refund

Return Policy