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I ordered a $450 hot tub cover from the Hot Tub Works website on 4/5/2018 and it is now 5/16/2018 and I have NOT received anything yet. I have called their Customer Service Dept. several times and was told that the manufacturer, Prestige Covers, makes the cover and...
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#1257247
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Hot tub cover was delivered appears ok no damage put on tub and did not use tub for 2weeks .Went into tub noticed damage on inside seam where cover folds called and emailed hot tub works after week called them back they claimed to have emailed me dod not get will not...
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1.0
I didn't like
  • Solution to my problem
  • Poor customer service
  • Shipping time
#1200809
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Hot Tub Works - Update on filters fast

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole matter.
5.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1186248
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Ordered a hot tub cover and it came to us quickly. That was good. Unfortunately it is not the size we ordered. So now we have a giant cover. We call customer service and explain the problem. They offer to let us buy another cover and keep the giant mistake they sent...
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Anonymous
RLD

I have read many reviews on HTW, after receiving my price quote for a 19' Bahama Swim Spa cover. I have never read so many negative reviews about a company. I will not be doin...

#1152299
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I purchased a cover from Hot Tub works less than a year ago. The cover (foam) now sags, the galvanized steel reinforcement bar is rusted, and overall construction is cheap! The last cover I had lasted about 5 years. The representatives have sidestepped any...
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I didn't like
  • Communication
  • Poor customer service
  • Solution to my problem
#1114548
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I purchased a new hot tub cover from this company in 0ctober 2016. We drain our hot tub in the summer and noticed water inside the hot tub after a rain storm. I called the company and they said " covers are not made to be waterproof". I told them that my last cover...
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I didn't like
  • Solution to my problem
#1079146
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Order several items, one shipment came, another came, but not the whole order. They send emails ONLY when shipment is sent, and do not send or call you if something is backordered. 3/4 of my items never got sent, waiting over 3 weeks. Each time I call, they never pick...
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#1068125
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We bought a new spa cover from Hot Tub Works last June. It took more than twice the time (5 weeks) for us to receive it than they indicated in the invoice. They tried to place blame on the shipping company and told us to contact them. BAD FORM. HTW is responsible for...
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1.6
I liked
  • Color of the cover
I didn't like
  • Entire experience purchasing the cover
#961399
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Hot Tub Works - Disappointed. Leaks heat. Velcro instead of seam.
I am experiencing a similar problem. Ordered top of the line 6" thick extra dense foam, but with gaps between the panels heat leaks out bad. Thick cover doesn't help if heat leaks out the sides. They also made the cover with Velcro to hold the panels together instead...
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1.0
I didn't like
  • Communication
#947512
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After re checking all measurements twice I ordered the top quality cover with all-weather seal options. This was my second cover from them because the previous cover I purchased had worn after 10 years of service. Everything came on time and the order was correct. I am...
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4.7
Somonauk, Illinois
I liked
  • Cover itself fits well
  • Cover seals well
#896523
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