I purchased a new hot tub cover from this company in 0ctober 2016. We drain our hot tub in the summer and noticed water inside the hot tub after a rain storm.
I called the company and they said " covers are not made to be waterproof". I told them that my last cover that lasted 7 years never leaked. They told me this was not a warranty issue. Their website leads you to believe that with all the heal sealing and vacuum sealing they proclaim to do will prevent moisture from entering the tub.
This is NOT true and I was told to throw a tarp over the hot tub cover to prevent rain water from seeping through the cover.
Poor solution. Poor business.
Review about: Cover Valet Hot Tub Cover.
Reason of review: Bad quality.
Monetary Loss: $400.
Preferred solution: Send me a free hot tub cover cap or a free replacement cover.
I didn't like: Solution to my problem.