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I bought a spa cover, lifter, and cover cap, all at the same time in the same online order. The cover fit well. The lifter, although functional, does not fit very well. The cover cap does not fit at all. When I tried to get them to refund the cost of the cover cap...
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HTW-customerservice
HTW-customerservice

Dear Customer,We are sorry to hear that you have experienced some issues with your cover caps. Unfortunately the cover cap is not intended to fit over cover lifts as it is sta...

1.3
I liked
  • Cover itself fits well
I didn't like
  • Accessories ordered with the cover do not fit
#686169
Reply to reviews
Beware, fellow hot tub cover buyers. I thought I checked the BBB rating on this company before I made my purchase... come to find out the Hot Tub Works that comes up google search is NOT them. I was fooled into thinking the Hot Tub Works in Chicago IL was the same Hot...
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I didn't like
  • Shipping time
  • Lack of response
  • Communication
#658245
Reply to reviews
DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line cover we bought from them (“The Works”) lasted just over two years (the stitches came loose, rips formed in the inner plastic lining, the foam got...
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1.0
#624941
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I recently purchased a hot tub cover from www.hottubworks.com This cover cost $400.00 and blew off by hot tub and was destroyed. The straps that were just single stitched tore off with the first wind. I've live at this house for 5 year and have had wind far worse....
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Anonymous
hot tub works

We suspect this post was by a competitor as we would would have remade the cover at cost or done something to try to make the client happy. We care about our clients and have...

#135038
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