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I ordered my cover and cover valet online. Whatever you do, DON'T MAKE MY MISTAKE! It took me several tries to place my order due to questions about what exactly I needed. My hot tub is 84x84 and I had problems with how heavy my previous cover was so I ordered the...
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Anonymous
Anonymous

They refunded my original amount for the lift, however, I'm still stuck with the amount I paid to return it.

1.0
I liked
  • Cover fits well and cover valet is helpful
I didn't like
  • No consideration for special circumstances
  • Poor customer service
  • Confusing online ordering
#885445
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Hot Tub Works advertises that they custom manufacture covers to original manufacturer specs. It's not true. They offer standard covers that don't fit properly and are made from inferior materials. The cover I purchased arrived with several small tears in the apron....
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Anonymous
Anonymous

Dear Customer,Thank you for recent order. First we would like to apologize for the inconvenience. The wind straps can be re positioned according to your existing wind straps. ...

Red Hook, New York
#775641
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Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
I purchased an Ultra hot tub cover from HotTubWorks.com. The cover I chose was recommended for colder climates; “ULTRA, Made for Snowy Weather”; which I paid extra for. According to the description and pictures, the Ultra cover offered a “Continuous Heat Seal- Not...
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#770399
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I ordered a $600.00 cover and received it from Hot Tub Works. On their site they ask you for the make and model and then pop up a window that gives you the dimensions of your cover. In this window there is no signs that there is more than one choice. You can scroll...
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Anonymous
Anonymous

Dear Customer,Thank you for your recent purchase. We would like to apologize for the inconvenience. Spas come in a variety of shapes and sizes depending on your model and year...

1.0
I didn't like
  • Web page customer service
#769953
Reply to reviews
I ordered a hot tub cover from this company and it leaks rain water! When I called customer service they said leaking rain water is "normal" and it can't be avoided. That's ridiculous considering that I'm trying to keep my spa water clean for my personal enjoyment. ...
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1.5
#716468
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I bought a spa cover, lifter, and cover cap, all at the same time in the same online order. The cover fit well. The lifter, although functional, does not fit very well. The cover cap does not fit at all. When I tried to get them to refund the cost of the cover cap...
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HTW-customerservice
HTW-customerservice

Dear Customer,We are sorry to hear that you have experienced some issues with your cover caps. Unfortunately the cover cap is not intended to fit over cover lifts as it is sta...

1.3
I liked
  • Cover itself fits well
I didn't like
  • Accessories ordered with the cover do not fit
#686169
Reply to reviews
Beware, fellow hot tub cover buyers. I thought I checked the BBB rating on this company before I made my purchase... come to find out the Hot Tub Works that comes up google search is NOT them. I was fooled into thinking the Hot Tub Works in Chicago IL was the same Hot...
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I didn't like
  • Shipping time
  • Lack of response
  • Communication
#658245
Reply to reviews
DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line cover we bought from them (“The Works”) lasted just over two years (the stitches came loose, rips formed in the inner plastic lining, the foam got...
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1.0
#624941
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I recently purchased a hot tub cover from www.hottubworks.com This cover cost $400.00 and blew off by hot tub and was destroyed. The straps that were just single stitched tore off with the first wind. I've live at this house for 5 year and have had wind far worse....
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Anonymous
hot tub works

We suspect this post was by a competitor as we would would have remade the cover at cost or done something to try to make the client happy. We care about our clients and have...

#135038
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