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I purchased a new hot tub cover from this company in 0ctober 2016. We drain our hot tub in the summer and noticed water inside the hot tub after a rain storm. I called the company and they said " covers are not made to be waterproof". I told them that my last cover...
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I didn't like
  • Solution to my problem
#1079146
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Order several items, one shipment came, another came, but not the whole order. They send emails ONLY when shipment is sent, and do not send or call you if something is backordered. 3/4 of my items never got sent, waiting over 3 weeks. Each time I call, they never pick...
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#1068125
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We bought a new spa cover from Hot Tub Works last June. It took more than twice the time (5 weeks) for us to receive it than they indicated in the invoice. They tried to place blame on the shipping company and told us to contact them. BAD FORM. HTW is responsible for...
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1.6
I liked
  • Color of the cover
I didn't like
  • Entire experience purchasing the cover
#961399
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Hot Tub Works - Disappointed. Leaks heat. Velcro instead of seam.
I am experiencing a similar problem. Ordered top of the line 6" thick extra dense foam, but with gaps between the panels heat leaks out bad. Thick cover doesn't help if heat leaks out the sides. They also made the cover with Velcro to hold the panels together instead...
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1.0
I didn't like
  • Communication
#947512
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After re checking all measurements twice I ordered the top quality cover with all-weather seal options. This was my second cover from them because the previous cover I purchased had worn after 10 years of service. Everything came on time and the order was correct. I am...
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4.7
Somonauk, Illinois
I liked
  • Cover itself fits well
  • Cover seals well
#896523
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I ordered my cover and cover valet online. Whatever you do, DON'T MAKE MY MISTAKE! It took me several tries to place my order due to questions about what exactly I needed. My hot tub is 84x84 and I had problems with how heavy my previous cover was so I ordered the...
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Anonymous
Anonymous

They refunded my original amount for the lift, however, I'm still stuck with the amount I paid to return it.

1.0
I liked
  • Cover fits well and cover valet is helpful
I didn't like
  • Poor customer service
  • Confusing online ordering
  • No consideration for special circumstances
#885445
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Hot Tub Works advertises that they custom manufacture covers to original manufacturer specs. It's not true. They offer standard covers that don't fit properly and are made from inferior materials. The cover I purchased arrived with several small tears in the apron....
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Anonymous
Anonymous

Dear Customer,Thank you for recent order. First we would like to apologize for the inconvenience. The wind straps can be re positioned according to your existing wind straps. ...

Red Hook, New York
#775641
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Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
Hot Tub Works - Horrible Cover/Horrible Customer Service
I purchased an Ultra hot tub cover from HotTubWorks.com. The cover I chose was recommended for colder climates; “ULTRA, Made for Snowy Weather”; which I paid extra for. According to the description and pictures, the Ultra cover offered a “Continuous Heat Seal- Not...
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#770399
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I ordered a $600.00 cover and received it from Hot Tub Works. On their site they ask you for the make and model and then pop up a window that gives you the dimensions of your cover. In this window there is no signs that there is more than one choice. You can scroll...
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Anonymous
Anonymous

Dear Customer,Thank you for your recent purchase. We would like to apologize for the inconvenience. Spas come in a variety of shapes and sizes depending on your model and year...

1.0
I didn't like
  • Web page customer service
#769953
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I ordered a hot tub cover from this company and it leaks rain water! When I called customer service they said leaking rain water is "normal" and it can't be avoided. That's ridiculous considering that I'm trying to keep my spa water clean for my personal enjoyment. ...
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1.5
#716468
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